Terms of Service

Last updated: 26 October 2026

1. Provider

Justivo is provided by Xprofit OÜ, private limited company, registry code 14662029, VAT no. EE102244366, Pae tn 21, 11415 Tallinn, Harju maakond, Estonia, e-mail info@justivo.app ("we", "us"). These terms apply to the Justivo mobile app, the website justivo.app and all purchases in them. Our Privacy Policy explains how we process personal data.

2. The service and its intended purpose

Justivo is an artificial-intelligence (AI) legal information service for consumers and small businesses. It lets you describe a situation, receive general legal information and an AI analysis, and generate draft letters, complaints and similar documents as PDF, which you can download or send by e-mail from the app.

You interact with an AI system. Replies, analyses and documents are generated by AI models of OpenAI. They are marked as AI-generated visibly and in machine-readable form. The service is not intended for use by courts, public authorities or dispute-resolution bodies, nor for taking decisions about other people.

3. Not legal advice — please read

• Justivo is not a law firm, and we are not advocates (attorneys-at-law) or members of the Estonian Bar Association. The service provides general legal information. It is not legal advice and creates no lawyer–client relationship.
• AI output can be wrong, incomplete or out of date, may misstate laws, deadlines or court practice, and may not fit your jurisdiction or your specific circumstances. The information depends on the facts you provide.
• You stay in control. Check important information, review every generated document before signing or sending it, and consult a qualified lawyer before taking important steps — especially where deadlines, significant amounts, criminal matters, family matters or court proceedings are involved.
• The find-a-lawyer feature shows publicly available search results and prepares a case brief. We do not recommend or vouch for any lawyer; any contract with a lawyer is between you and that lawyer.

Deadlines, amounts and reminders

Deadlines, interest and other amounts the service calculates, and deadline reminders, are based on the information you provided and on official rates; they may be incomplete or inaccurate if that information is. They are an aid: check dates and amounts against your own documents — you remain responsible for meeting deadlines. If a deadline is close or important, consult a lawyer.

Partner lawyers

If you hand your case to a partner lawyer in the app, the legal service is provided by that lawyer (or their firm) under a separate contract between you and them, on the terms and at the price they offer you. Justivo shares your case with the lawyer with your consent and delivers your messages, but is not a party to that contract, does not provide legal services and is not responsible for the lawyer's work. The lawyer's answers in the chat are marked as the lawyer's, not AI.

4. Account

• You must be at least 18 years old and able to conclude contracts.
• You log in with one-time codes sent to your e-mail. Keep your e-mail account and devices secure and do not share access to your Justivo account.
• If you use Justivo for your business, you confirm that you may bind that business. Rules in these terms that protect consumers apply only to consumers.

5. Your content

• You remain responsible for the information and files you provide and for documents you send to others. Only include other people's personal data where it is needed for your matter and you are allowed to share it.
• Documents you send from the app are sent in your name; the e-mail’s machine-readable headers mark them as drafted with the help of AI.
• You grant us the right to process your content only to provide and improve the service as described in the Privacy Policy. Documents generated for you are yours to use for your own matters.

6. Plans and prices

All prices are in euro and include VAT.

• Allowances renew at the start of each usage window (7 days for Weekly, 30 days for the other plans, also on annual plans) and do not carry over.
• To prevent abuse, each plan also has a technical fair-use limit on the amount of AI processing per usage window. If it is reached, further analyses may be unavailable until the next window.
• The prices shown in the app store at the time of purchase apply; store prices in other currencies may differ. We may change prices or plans for future periods (section 13); a change never affects a period you have already paid for.

7. Payment, renewal and cancellation

• iPhone/iPad (Apple App Store): payment is charged to your Apple ID. Subscriptions renew automatically for the same period and price unless you cancel at least 24 hours before the end of the current period. Manage and cancel them in your App Store account settings. Refunds for App Store purchases are handled by Apple. Your licence to use the iOS app is governed by Apple's Licensed Application End User License Agreement (Standard EULA); these terms govern the Justivo service itself.
• Android (Google Play): payment and automatic renewal are handled by Google Play; manage and cancel subscriptions in Google Play → Payments & subscriptions. Refunds follow Google Play's policies in addition to your rights below.
• Card payments through Stripe (where offered): subscriptions renew automatically; cancel at any time in the app (Profile → Subscription → Cancel).
• After cancellation you keep access until the end of the paid period. Deleting your account does not cancel an App Store or Google Play subscription — cancel it in the store first. A subscription paid by card through Stripe is cancelled automatically, with immediate effect, when you delete your account.

8. Right of withdrawal (EU consumers)

As a consumer you may withdraw from a purchase within 14 days of concluding the contract without giving a reason. To withdraw, send us a clear statement (e.g. by e-mail to info@justivo.app; you may use the model form below). For App Store and Google Play purchases you can also request a refund from Apple or Google. We refund all payments received from you within 14 days of receiving your withdrawal, using the same means of payment.

• Subscriptions (digital service): if you expressly asked us to start providing the service during the withdrawal period, you must pay an amount proportionate to what was provided until you withdrew. If the service has been fully provided (e.g. a weekly subscription period has ended), the right of withdrawal ends, provided you gave that express request and acknowledged that you lose the right once the service is fully provided.
• Single documents (digital content): the right of withdrawal ends when the document is made available to you, provided that you expressly consented to immediate supply, acknowledged that you thereby lose the right of withdrawal, and we confirmed this to you on a durable medium (e.g. by e-mail).
• If these conditions are not met, the full 14-day right of withdrawal applies.

Model withdrawal form

To Xprofit OÜ, Pae tn 21, 11415 Tallinn, Estonia, info@justivo.app: I hereby give notice that I withdraw from my contract for the following service/digital content: ___. Ordered on ___. Name: ___. Account e-mail: ___. Date: ___.

9. Complaints and consumer disputes

If the service is faulty or not as described, you have the statutory rights of a consumer regarding digital content and digital services. Send complaints to info@justivo.app; we reply within 15 days. If we cannot resolve a dispute, a consumer can apply free of charge to the Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Consumer Protection and Technical Regulatory Authority, www.ttja.ee. Consumers from another EU country can also get help from the European Consumer Centre in their country. We do not use any other alternative dispute-resolution body.

10. Acceptable use

You agree not to:

• use the service for illegal purposes, to harass or defraud others, or to create false or misleading documents;
• impersonate another person or send documents in someone else's name without authorisation;
• try to bypass usage limits, reverse-engineer, overload or manipulate the AI system (e.g. by prompt injection), or access it with automated tools;
• upload malicious code or content you have no right to share.

We may suspend or close an account after a serious or repeated breach, with prior notice unless there is an urgent reason. If we close your account without your fault, we refund the unused part of a prepaid period.

11. Availability and changes to the service

We aim to keep the service available, but interruptions for maintenance or technical reasons are possible. We may develop and change features. If a change materially and negatively affects a paid subscription, we will inform you in advance and you may terminate the subscription and receive a refund for the unused period.

12. Liability

We provide the service with reasonable care. We do not guarantee any particular outcome of your legal matter. Nothing in these terms excludes or limits our liability for intent or gross negligence, for death or personal injury, or any right you have as a consumer under mandatory law, including your rights if the digital content or service is not in conformity with the contract. For business users only: we are not liable for indirect or consequential loss or lost profit caused by slight negligence, and our total liability for slight negligence is limited to the amount paid for the service in the 12 months before the claim.

13. Changes to these terms

We may change these terms for a valid reason, such as a change in law, in the service or in prices for future periods. We will inform you in the app or by e-mail at least 30 days before a change that is not only to your benefit takes effect. If you do not agree, you may cancel your subscription and delete your account before the change takes effect.

14. Governing law and jurisdiction

These terms are governed by Estonian law. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you can bring a claim in the courts of that country or of Estonia. Disputes with business users are resolved by Harju County Court (Harju Maakohus), Tallinn.

15. Contact and point of contact

Questions, complaints and notices — including notices of illegal content and messages from authorities under the EU Digital Services Act — can be sent to info@justivo.app in English, Estonian or Russian.

16. What changed (29 September – 26 October 2026)

• 26 October: new prices for new purchases: Weekly €6.99 a week (was €4.99), Basic €11.99 a month (was €9.99), Basic for a year €99.99 (was €79.99), Pro for a year €239.99 (was €199.99); existing subscriptions renew at their price.
• 30 September: added “Partner lawyers” — who provides the service when you hand your case to a lawyer — and “Deadlines, amounts and reminders”. New prices for new purchases: Pro €24.99 a month (was €19.99) and €199.99 a year (was €159.99), a single document €9.99 (was €4.99); existing subscriptions renew at their current price.
• Corrected our company details and added the full provider information.
• Added the intended purpose and limits of the AI system and the named AI providers; clarified that we are not advocates.
• Minimum age is now 18; added usage windows, the fair-use limit and VAT-inclusive prices.
• Added store-specific renewal and cancellation rules and the Apple Standard EULA; rewrote the right of withdrawal and added a model withdrawal form.
• Replaced the discontinued EU Online Dispute Resolution platform with the Estonian Consumer Disputes Committee; revised the liability and change clauses.
• Replies are generated by OpenAI AI models only (Moonshot AI and DeepSeek are no longer used); a Stripe subscription is cancelled when you delete your account.