Delete Your Justivo Account

Last updated: 29 September 2026

You can delete your Justivo account and the data linked to it at any time.

Cancel App Store / Google Play subscriptions first. We cannot cancel subscriptions bought through the Apple App Store or Google Play: cancel them in your App Store or Google Play account settings before you delete the account, otherwise the store keeps charging you. A subscription paid by card through Stripe is cancelled automatically, with immediate effect, when you delete the account.

How to delete your account

Open the Justivo app and sign in
Go to the Profile tab
Scroll down and tap Delete Account
Confirm the deletion when prompted

Alternatively, e-mail info@justivo.app from your account's registered e-mail address with the subject "Delete my account". We will process the request without undue delay and at the latest within one month.

What is deleted immediately

Your account and profile (name, e-mail, address, phone, personal identification code, date of birth, company details, push-notification token)
All cases, messages, AI analyses and the records of AI processing linked to them
Uploaded files and photos stored with your cases, and generated documents
Case summaries used as memory across your cases, and find-a-lawyer requests
Copies of your uploads in our file storage
Support tickets and messages, and the delivery logs of e-mails sent to your address
Subscription and purchase entries in the app database (a Stripe card subscription is cancelled)

What is kept, and why

Billing and accounting records (order, plan or product, amount, date, billing name and e-mail — never card numbers or case content): 7 years from the end of the financial year, as required by the Estonian Accounting Act. If such records exist, a deactivated account entry without your name, e-mail or profile stays as their reference. Apple, Google and Stripe keep their own records under their policies.
A minimal record of the deletion (internal account ID, date and outcome), so that we can prove the erasure.
Security logs (e.g. login attempts with IP address) and server logs are not deleted together with the account; they are kept only for the periods stated in the Privacy Policy. You can ask us at info@justivo.app to delete them earlier.
Backups may contain your data until they are overwritten in the regular backup cycle.

For full details see our Privacy Policy.

Xprofit OÜ (private limited company)
Registry code: 14662029 · VAT no.: EE102244366
Pae tn 21, 11415 Tallinn, Harju maakond, Estonia
E-mail: info@justivo.app